Delivery Policy – Forge Cookware
At Forge Cookware, we aim to provide clear and reliable delivery for every order. This Delivery Policy outlines our processing times, delivery estimates, logistics methods, tracking information, and important shipping details.
Order Processing Time
Orders are typically processed within 1 to 2 business days after payment confirmation.
Once your order has been processed, it is handed over to our logistics partner for shipment.
Logistics Methods
Forge Cookware ships orders using trusted international and local carriers, depending on the destination country.
Our logistics partners may include:
• DHL
• UPS
• USPS
• Royal Mail
• Canada Post
• Australia Post
• New Zealand Post
The selected carrier depends on the shipping destination and the most efficient available service at the time of dispatch.
All shipments include tracking.
Estimated Delivery Time
After dispatch, delivery generally takes between 5 and 14 business days.
Delivery times are estimates and may vary depending on:
• Delivery destination
• Weather conditions
• Peak periods such as public holidays
• Carrier handling and routing
• Customs inspections or clearance, if applicable
Free Shipping
We offer free shipping on all orders.
There are no shipping fees, regardless of order value.
Shipping Process
To ensure consistent quality and efficient handling, orders may be shipped directly from our fulfilment partners.
Each order undergoes a quality check before dispatch.
The process works as follows:
Order Confirmation
You will receive a confirmation email after placing your order.
Order Processing
Your order is prepared and dispatched within 1 to 2 business days.
Tracking Information
Once shipped, a tracking number will be sent to your email.
Tracking Your Order
All orders include tracking.
Using the tracking number provided, you can follow your shipment through the carrier’s tracking system and stay updated on delivery progress.
Customs & Duties
For international shipments, customs inspections may occur.
Import duties, taxes, or customs fees may apply depending on local regulations and are the responsibility of the customer unless otherwise stated.
Delivery Responsibility
Once a package is marked as delivered by the carrier, responsibility transfers to the customer.
Forge Cookware is not responsible for packages lost or stolen after delivery confirmation.
Delays and Exceptions
While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:
• Customs processing
• Severe weather conditions
• Carrier disruptions
• Force majeure events
We appreciate your patience in these situations and will assist where reasonably possible.
Questions or Support
If you have any questions regarding your order or delivery, our customer support team is here to help.
Email: info@forge-cookware.com
We aim to respond to all enquiries as promptly and professionally as possible.
Summary
Forge Cookware is committed to providing a transparent and dependable delivery experience.
Free shipping, tracking on every order, clear logistics methods, and professional communication are part of that commitment.
